How Amiyah Laser Spa Gained dozens of New Reviews After Adopting Brite Media

By
Amantia Kakar
Case Study
2
min read
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Background

Amiyah Laser Spa stands as a leading provider of premium medspa services. Established in Canada, Amiyah launched their first spa location in a High-end Mississauga neighbourhood . Their offerings include cutting-edge laser hair removal services, complemented by a comprehensive suite of treatments, including Botox, dermal fillers, skin tightening, and body contouring. With a customer-centric approach, their advanced technology, extensive services, and dedicated team prioritize the well-being of those they serve.

Challenge

With Brite Media, Amiyah Laser spa seamlessly enhanced their review process by incorporating an automated SMS campaign targeting satisfied and happy past-customers while also establish a strategy for all new satisfied customers, after their sessions. This strategic integration led to a significant surge in review generation, marking a noteworthy shift in customer engagement. The directness of SMS communication not only doubled the monthly volume of reviews but also fostered a more immediate, personalized connection with clients.

Incorporating SMS into the review request process reflects their dedication to meeting modern communication preferences and evolving trends. The positive outcomes emphasize the significance of diversifying engagement channels and highlight the transformative impact of SMS within broader review generation strategies.

Seamless Processes with Automation

Amiyah Laser Spa has strategically embraced Brite Media's automation services for reputation management, revolutionizing its feedback process and elevating customer experiences to new heights. With tailored triggers for requests and seamless integration of digital and manual approaches, Amiyah Laser Spa efficiently reaches customers across various touchpoints, valuing every review, whether digital or face-to-face. This new approach not only boosts SEV's online visibility but also helps strengthen its bond with valued customers.

Since partnering with Brite Media, Amiyah Laser Spa has seen the following review success:

  • 40 new Google reviews
  • 31% increase in reviews
  • 4.9 average star rating on Google
  • 99% Google response rate

" After implementing Brite Media systems, we saw immediate results and doubled the number of reviews we're generating on a monthly basis"

Before Brite Media, we were using emails as the only channel of review requests. After implementing SMS requests through Brite Media, we saw immediate results and doubled the number of reviews we're generating on a monthly basis

Amantia Kakar

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